
Compiled by Oleksandr (Sasha) Kondrashov, PhD
Updated November 18, 2021
Contents
Step 1: Review Useful Resource Guides.
Step 2: Check States of Emergency, Evacuation Orders and Alerts.
Step 3: Find Access to Emergency Support Services (ESS)
Step 4: Review Emergency Support Services (ESS) Step by Step Guide.
Step 5: Find Sandbag Locations.
Step 6: Share Information for Weather and Travel Resources.
Step 7: Plan ahead: Preparedness and Recovery Resources.
Step 8 Care for Pets and Livestock.
Step 9 Prepare for Clean Up and Returning Home.
Step 10 Practice Self-Care and Mental Well-Being.
Step 11: Find Online Community: (social media updates, and resources)
Step 12: Share Resources: Ways to Donate.
Step 1: Review Useful Resource Guides
- BC Economic Development Association Resource for Flood Impacted Individuals & Businesses: https://docs.google.com/document/d/1p2HZjcBilzMzuXb4VurBgpnhr_sDxf4G57FY0uAYcTk/edit
- Welcome to Kamloops Newcomers Guide with information on the following resources: Free Internet in Kamloops page 21-22; Short Term Housing and Apartment Rentals in Kamloops (p.65); Volunteering (p.100) Thrift Shopping (p.104-105) Affordable Grocery Shopping in Kamloops (p.106): Welcome to Kamloops Newcomers Guide (PDF) If you want to add an article, please email Oleksandr (Sasha) Kondrashov okondrashov@tru.ca to share your resources for the second edition of the guide
- Haulers LIST to help with animals/livestock shelter. This list is in addition to the information received during the fire season and may not be up-to-date with volunteers still willing to house. If you see your name on any of the lists and wish to have the information, updated or your name removed, please reach out to Tasha Leepart and she will update your information. PDF version: Haulers list (PDF) in the BC Emergency Livestock/Animal Evacuation group on Facebook Microsoft Word version: Haulers list (Word) in the BC Emergency Livestock/Animal Evacuation group on Facebook
- BC 211 Guide and Help Line is a non-profit society that connects people to the community, health and government resources for help, where and when they need it. BC 211 website
- Fraser Valley Flood Resources: Lots of useful resources and supports in one spreadsheet: https://docs.google.com/spreadsheets/d/1B98b7CeMFU4Fi040rUPY8x0aaSr-H87wrBijN4x7cj0/edit?
- How to Organize Critical Documents for Emergency Evacuation
- Basic Emergency Kit: Government of Canada Get Prepared page
Step 2: Check States of Emergency, Evacuation Orders and Alerts
- Check for recent updates: Provincial Evacuation Orders, Alerts, and Rescinds EmergencyInfoBC current flooding information page for current flooding information, including a summary of evacuation orders, alerts, and rescinds. Includes links to local government/authority websites for the most up-to-date information about local areas. Information also available in map format at EmergencyMapBC: EmergencyMapBC map viewer
- When required, an Emergency Operations Centre (EOC) will be opened by the Regional District to support the emergency or disaster. An EOC is responsible for various duties such as declaring states of local emergency (SOLEs) as well as issuing evacuation orders and alerts.
Step 3: Find Access to Emergency Support Services (ESS)
- ESS provides short-term basic support to eligible evacuees; for those unable to support themselves for the first 72 hours of an emergency, and who do not have insurance coverage.
- ESS Information Centre: 1-800-585-9559 (if line is busy, contact an ESS Reception Centre)
- A list of activated ESS Reception Centres can be found on EmergencyInfoBC website. The list is updated or changed as new information is made available.
- Evacuee Registration and Assistance (ERA) https://ess.gov.bc.ca/ is an online platform to help people who have been displaced register as an evacuee. The site links to a form for people who have been instructed to self-register for ESS. Assistance with self-registration can be obtained by calling ESS Information Centre: 1-800-585-9559.
- For the most up to date information on Evacuation Orders and Alerts in your area, visit your local government or local authority website:
- City of Abbotsford
- City of Merritt
- City of Mission
- Cooks Ferry Indian Band
- Cowichan Valley Regional District
- District of Kent
- Fraser Valley Regional District
- Lower Similkameen Indian Band
- Regional District of East Kootenay
- Regional District of Nanaimo
- Regional District of Okanagan-Similkameen
- Squamish-Lillooet Regional District
- Thompson-Nicola Regional District
- Town of Princeton
Step 4: Review Emergency Support Services (ESS) Step by Step Guide
- Step 1: Self-register online at ess.gov.bc.ca. If you require assistance with self-registration you can ask for help by calling the Emergency Support Services Info Line: 1-800-585-9559.
- Step 2: Proceed to the nearest Reception Centre (listed below) to complete the ESS registration. You will also be asked to complete a needs assessment to determine what short-term supports you require (e.g. food, lodging, clothing and incidentals). Tip: After you register, you may receive calls from unlisted numbers regarding your evacuee registration. Make sure your voicemail box is not full so ESS volunteers can leave a message.
- Emergency Support Services (ESS) Reception Centre Locations: Please check updated locations on the EmergencyInfoBC current flooding information page
- Abbotsford:
- Fraser Valley Trade and Exhibition Centre (Tradex) located at 1190 Cornell Street
- Evacuation Orders & Alerts – City of Abbotsford evacuation orders and alerts page
- Evacuees with questions can call the Public information line at 604-864-5688 where staff are available to address questions.
- Agassiz:
- Agassiz Agricultural Hall, 6800 Pioneer Avenue (for evacuees from the Hwy #7 slides)
- Chilliwack:
- Chilliwack Secondary, 46363 Yale Road
- Abbotsford:
- Flood Watch Warning and Closures – City of Chilliwack Flood Watch page
- Chilliwack ESS Reception Centre located at the Chilliwack Landing Sports Centre – 45530 Spadina Avenue
- Cowichan Valley Regional District:
- Cowichan Community Centre – 2687 James St, Duncan, BC V9L 2X5
- Cowichan Tribes Gym – 5574 River Rd, Duncan, BC V9L 6V9 250-732-1475
- Hope:
- Grace Baptist Church, 949 3 Ave, Hope, BC V0X 1L0
- Hope Secondary School, 444 Stuart St, Hope, BC V0X 1L0
- Coquihalla River and Silver-Hope Creek remain high and fast flowing. Residents are reminded to stay clear of fast moving water and river banks. Staff continue to monitor the situation. Hope Secondary School (444 Stuart St.) is open if you leave your home at this time.
- Camp Hope 61855 Lougheed Hwy, Hope Mountainview Brewing Co in Hope is open for evacuees to come get warm, have a coffee, shower and rest.
- Kelowna:
- Parkinson Activity Centre, 1700 Parkinson Way
- Kamloops:
- McArthur Island Sport and Event Centre, 1655 Island Parkway
- Kamloops Food Bank – 171 Wilson St, Kamloops, BC V2B 2M8 (250) 376-2252
- thetree2020 Facebook page planning to open our centre (657 Seymour Street) on Saturday from 10 – 4 so that evacuee’s can have access to our donation room. We have clothes for babies, children, and women. We do not have much for men unfortunately. We also have baby equipment, new bottles, and some diapers (size one). We will be bringing all donations up to our main floor and setting them up for ease of access
- No Limits Fitness on Facebook With all of the catastrophic flooding happening, No Limits Fitness would like to do our part in the community by opening our doors to anyone displaced by the flooding or road closures. Please present ID at front desk!
- Lillooet
- Lillooet Friendship Centre: Community Cares Building
- 76 5th Avenue (please pre-register as above)
- Evacuation Orders: An Evacuation Order has been issued by the District of Kent Emergency Operations Centre (EOC) due to the potential danger to life and health for the following area: Rockwell Drive: Rockwell Drive, north to Lillooet Road Reception Centre for Displaced Residents The Emergency Operations Centre at Municipal Hall will be open until 6:00 pm for phone enquiries only. For after hours emergencies, please call 911. If you do not require emergency support services (ie, accommodation, food, etc) please register online through the District of Kent Evacuation Declaration form.
- RDOS / Penticton:
- Bus Barn, 199 Ellis Street Penticton
- If they you have access to use a phone safely, please call Penticton ESS at 1-833-498-3770 as soon as possible.
- If you cannot access a phone, please go to 2965 South Main Street, Penticton (Penticton Seniors’ Drop-In Centre)
Step 5: Find Sandbag Locations
- Abbotsford Abbotsford Residents requiring sand & sandbags can attend the City of Abbotsford Works Yard located at 31739 King Rd. Sand & Bags are located outside the main gates. Please bring a shovel with you to fill the bags.
- Chilliwack The City has supplied sandbags and sand at Townsend Park (45130 Wolfe Rd)
- Mission The City of Mission has free sandbags available for collection from the Public Works car park at 33835 Dewdney Trunk Rd. The public is asked to go to the parking lot gate west of the building.
- Oak Bay Residents are able to get sandbags at the Public Works yard located at 1771 Elgin Road. Please report any flooding to Public Works at 250-598-4501.
- Port Coquitlam We will be making sand and sandbags available for residents. Residents can pick the bags up at the entrance of our Works Yard (1737 Broadway).
- Sooke Sandbag station is open at the #Sooke Parks Works Yard, 2070 Kaltasin Road. Sandbags and sand are provided at no charge. Please bring your own shovel. Learn more: http://sooke.link/1cha
- Tulameen Sand and sandbags are available at the Tulameen and District Fire Hall. You can also find updated sand and sandbagging locations, as well as an informational video at: Regional District of Okanagan-Similkameen emergency website
- Kamloops (Previous floods) Castanet: Here’s a list of where you can find sand and sandbags in Kamloops
Step 6: Share Information for Weather and Travel Resources
● EmergencyInfoBC Provides links to websites of Regional Districts currently affected by flooding in BC, including evacuation orders, alerts, and rescinds. EmergencyInfoBC also has information about flood preparation, safety, and emergency services.
- Twitter @EmergencyInfoBC: EmergencyInfoBC on Twitter
- Environment Canada Weather: https://www.canada.ca/en/services/environment/weather.html
● Severe Weather Environment Canada severe weather page
- ● During periods of high risk of flooding in BC, the River Forecast Centre provides information on current and forecast streamflow conditions, including flood advisories and warnings. River Forecast Centre warnings page
- ● The online Current Emergency Highway Advisories and Resources Page provides detailed information about highway travel disruptions during emergency situations like flooding or fire: TranBC Current Travel Advisories page
- Follow Drive BC updates when planning your trip: DriveBC South Coast map
- Check: Border exemptions for British Columbians otherwise stranded by floods CityNews Vancouver article Link2: CFJC Today: Canadian land border waiving proof of COVID-19 testing for stranded British Columbians
- Travel documents when crossing US Border: CBSA travel documents page
- General DriveBC website – DriveBC home page
- BC Highway Conditions toll-free in North America 1-800-550-4997
- Major Events Border Delays: DriveBC Major Events list
- BCFerries Current Travel Advisories https://www.bcferries.com/travel-advisories
Step 7: Plan ahead: Preparedness and Recovery Resources
● PreparedBC This is the government website for disaster readiness information. It has flood Information for Homeowners and Home Buyers, including tips on preparing for floods, and protecting your home and property. PreparedBC floods page
● Disaster Financial Assistance Those impacted by recent flooding may apply to the Province for Disaster Financial Assistance (DFA) where losses could not be insured or where other programs are not available. Information regarding DFA may be obtained from:
Emergency Management BC Phone: 1-888-257-4777 Email: dfa@gov.bc.ca Website: Government of BC Disaster Financial Assistance page
Financial assistance in a disaster
Disaster Financial Assistance for local communities
● Insurance Bureau of Canada IBC can answer insurance questions related to flooding in BC Phone: 1-844-2ask-IBC (1-844-227-5422) Website: Insurance Bureau of Canada BC page
Step 8 Care for Pets and Livestock
- If you’ve been evacuated and need emergency boarding for your pet, the BC SPCA has you covered. Call 1-855-622-7722.
- Regional District of Okanagan-Similkameen If you have pets or livestock that need to be cared for and billeted, please contact Animal Lifeline Emergency Response Team (ALERT) for support:
250-809-7152. http://www.alertcanada.org - Animal Food Bank at 250.860.4517 www.animalfoodbank.org Animal Food Bank on Facebook
- BC Cattlemen’s Association Toll Free in BC 1.877.688.2333 Email info@cattlemen.bc.ca
- Aide for Paws & Rescue Society – offering donations of dog food & supplies to evacuated families. As long as we still have items available we are happy to donate and drop off at the Tradex (Abbotsford)
- Harmony Farm Kennel And Lamb
- Pet Emergency Checklist: BC SPCA Emergency Checklist (PDF)
- Four Paws Food Bank Foundation provide pet food and supplies to evacuees in Kamloops. Email Fourpawsfoodbank@gmail.com or message the Facebook page. Strictly volunteer run – anyone in a position to make a donation can use the same email address
Step 9 Prepare for Clean Up and Returning Home
- HealthLink BC has a document outlining health hazards https://www.healthlinkbc.ca/healthlinkbc-files/clean-after-flood associated with a flood along with information on safety returning home after a flood.
- Information on mould prevention and cleanup is available from Canada Mortgage and Housing Corporation CMHC Mould Prevention and Flood Cleanup page and from HealthLink BC https://www.healthlinkbc.ca/healthlinkbc-files/air-quality-mould
Step 10 Practice Self-Care and Mental Well-Being
- 310 Mental Health Support offers 24-hour emotional support and information and referral services, call 310-1234 (no area code required).
- Canadian Mental Health Association offers mental health tips CMHA BC: Coping Through a Natural Disaster Emergency for you and your family on coping through a natural disaster emergency.
- Bounce Back is a free program teaching effective skills to overcome symptoms of mild to moderate depression or anxiety and improve their mental health, suitable for people who have suffered fear, anxiety and loss from stressful events such as a disaster.
- For those needing immediate crisis emotional support, call 1-833-546-4566.
- If you are concerned for the immediate safety or yourself or someone else, call a local crisis support line or 911 right away.
- All of BC:
1800SUICIDE (24 hours): 1-800-784-2433 310
Mental Health Support (24 hours): 310-6789
Toll Free (24 hours): 1-800-588-8717
Adult/Elders Crisis Line (24 hours): (250) 723-4050
Child/Youth Crisis Line (24 hours): (250) 723-2040
- Youthspace.ca (NEED2 Suicide Prevention, Education & Support)
Youth Text (6pm-12am): (778) 783-0177
Youth Chat (6pm-12am): www.youthspace.ca
- BC Interior
Toll Free (24 hours): 1-888-353-CARE (2273)
- Coastal Region
Toll Free (24 hours): 1-866-661-3311
Toll Free TTY (24 hours): 1-866-872-0113
Crisis Chat: crisiscentrechat.ca
- Fraser Valley
Toll Free (24 hours): 1-877-820-7444
Crisis Line (24 hours): (604) 951-8855
- CTC Telecare Crisis & Caring Line (Providing Christian Crisis Intervention, Listening & Referrals)
Toll Free: 1-888-852-9099
Crisis Line: (604) 852-9099
- Northern BC
Toll Free (24 hours): 1-888-562-1214
Crisis Line (24 hours): (250) 563-1214
Toll Free Youth Support: 1-888-564-8336
Youth Support: (250) 564-8336 Crisis Chat: www.northernyouthonline.ca
- Richmond, South Delta, Ladner & Tsawwassen
Crisis Line (8am-12am): (604) 279-7070
Cantonese Crisis Line (10am-10pm): (604) 270-8233
Mandarin Crisis Line (10am-10pm): (604) 270-8222
- Vancouver Island
- Vancouver Island Crisis Line & Chat http://www.vicrisis.ca/
Toll Free (24 hours): 1-888-494-3888
Crisis Text: (250) 800-3806
Crisis Chat: www.vicrisis.ca
- More Resources Crisis Services Canada local resources page Call 1.833.456.4566 | Text 45645
- 1-800-SUICIDE (1-800-784-2433): Crisis Line Association of BC services page for individuals who are or know someone who is having thoughts of suicide. The service is available 24 hours a day, 7 days a week and in up to 140 languages. Operated in partnership with Crisis Intervention and Suicide Prevention Centre of B.C.
- Kids Help Phone (1-800-668-6868 or text 686868) Kids Help Phone website : Kids Help Phone is Canada’s only 24/7 national service offering professional counselling, information, referrals and volunteer-led, text-based support for young people in English and French. Now, Indigenous people can connect with an Indigenous volunteer crisis responder, when available, by messaging FIRST NATIONS, INUIT or METIS to 686868 for young people and 741741 for adults or through Crisis Text Line on Facebook Messenger
- Coping with natural disaster stress
Step 11: Find Online Community: (social media updates, and resources)
- BC Wildfire and Flood Support Group on Facebook
- Fraser Valley: Fraser Valley Flood Help group on Facebook
- The Flooding in Southern British Columbia, Canada: Facebook Crisis Response page
- Abbotsford: Abbotsford Disaster & Relief Resources group on Facebook
- Chilliwack: Good Life in Chilliwack group on Facebook
- Hope: Hope Bulletin Board group on Facebook
- BC Emergency Livestock/Animal/Horse Evacuation Support Group on Facebook
- Fraser Valley Flood Help on Facebook
- Abbotsford Disaster & Relief Resources on Facebook
- Shelter for 2021 Flood Evacuees on Facebook
- Families of East Abbotsford on Facebook
- BC Wildfire and Flood Support Group on Facebook
- Coquihalla Road Reports (and Area) on Facebook
- City of Merritt – Municipal Government https://www.facebook.com/CityofMerritt
- The Merritt Grapevine on Facebook
- Town of Princeton Emergency Management on Facebook
- FV Flood Help on Facebook
- Caremongering – Kamloops on Facebook
- Evacuees places to stay and resources in The North Thompson on Facebook
- Kamloops Free Stuff on Facebook
Step 12: Share Resources: Ways to Donate
- For those looking to donate goods and services may want to connect with local organizations, some suggestions may be found on local government websites. Other ways to find places accepting donations of food, goods, and services would be to check social media channels such as Facebook groups (see above).
- United Way British Columbia (UWBC): United for BC Flood Response Fund United Way BC flood response donation page
- Canadian Red Cross: British Columbia Floods & Extreme Weather Appeal https://donate.redcross.ca/page/94172/donate/1?locale=en-CA
- GoFundMe has set-up a centralized page for those who have been affected by the BC flooding, it lists verified fundraisers seeking to rebuild and recover from this natural disaster. GoFundMe BC flooding page
- GlobalGivingFor The Flooding in Southern British Columbia, Canada. More information on the Facebook Crisis Response page
- Kamloops Food Bank on Facebook
